About Jenna Ramsey

✨ Luxury Hospitality & Wellness Leader | Client Relations & Event Expert | Project Management Professional

Accomplished hospitality and wellness professional with over a decade of experience spanning luxury event management, client relations leadership, and technology-driven project management.Beginning my career at The Ritz-Carlton, I mastered delivering elevated guest experiences for weddings and corporate events before expanding into client success and operations roles within SaaS and startups.As a Director of Client Relations and Lead Project Manager, I led cross-functional teams, optimized systems, and drove year-over-year revenue growth through exceptional client care and retention strategies.Today, I bring a rare blend of luxury hospitality expertise, wellness leadership, and technical acumen which allows me to be skilled at orchestrating flawless events, managing complex projects, and guiding clients on impactful wellness journeys.

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🔹 Experience Snapshot

From luxury hospitality to integrative wellness, my career has centered on guiding clients through personalized journeys, ensuring seamless communication, and delivering concierge-level service. Whether coordinating retreats, supporting mentorship programs, or planning high-end events, I excel at being the trusted liaison between clients and professionals while keeping people, precision, and elevated care at the heart of every interaction.

✦ JR LLC — Event & Wellness Retreat Planner, Project Manager & Client Experience Consultant (Present)
Design and deliver wellness retreats and events, guiding clients from intake to completion of their programs. Create tailored schedules, manage logistics, and ensure every guest receives personalized support and care. Helping businesses build scalable systems, improve service workflows, and tell their brand story.✦ Choose Evolution Coaching Solutions — Client Success Manager (Present)
Manage client contracts and guided participants through mentorship programs, serving as the key point of contact. Align internal teams, provide program education, and support clients in achieving their goals.✦ The Vinylverse — Director, Client Relations & Lead Project Manager
Built and maintained strong client relationships, optimizing workflows and ensuring client satisfaction throughout program activations and partnerships.✦ A5 Apps LLC — Director, Customer Success
Led onboarding, training, and support for clients, ensuring smooth adoption of services and high retention. Delivered personalized guidance and contributed to 30%+ YoY growth.✦ The Ritz-Carlton — Weddings & Special Events Planner
Executed luxury weddings and corporate events with precision and care, anticipating guest needs and collaborating across departments to deliver flawless experiences. Recognized as Five Star Leader of the Quarter for excellence in client service.

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🔹 What I Do Best

✦ Patient & Client Journey Management — guiding individuals through customized programs, from intake to completion, with proactive communication, education, and care.✦ Event & Retreat Planning & Execution — delivering seamless luxury events and wellness retreats while ensuring every detail enhances the client experience.✦ Client Communication & Relationship Building — acting as the trusted liaison between clients, patients, and professionals, ensuring clarity, trust, and continuity of care.✦ Cross-Functional Team Leadership — uniting teams across medical, operations, sales, and marketing with clear communication, accountability, and seamless execution.✦ Project & Operations Management — proficient in G Suite, Microsoft Office, Asana, Notion, Monday, Salesforce & Delphi.✦ Customer Experience & Retention Strategy — anticipating needs, solving problems early, and building long-term loyalty through elevated service.✦ Creative Marketing & Content Support — skilled in Canva, GoHighLevel, Opus, Mailchimp, IG, FB, YouTube, TikTok.✦ Process Improvement & Systems Setup — streamlining workflows and building scalable systems to improve efficiency.✦ Training & Knowledge Development — creating internal resources, onboarding guides, and training modules to elevate team performance.✦ Entrepreneurial Problem-Solving — bringing initiative, adaptability, and innovation to enhance both client experiences and organizational growth.

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🌿 About Me

With roots in luxury hospitality and a foundation as a certified health coach, I specialize in guiding clients through personalized wellness and event journeys. I thrive in roles where I can be the trusted liaison whether it's supporting patients through care plans or orchestrating seamless weddings, retreats, and corporate gatherings. With a people-first, holistic approach, I ensure every detail is handled with care, communication is clear, and every client feels supported, empowered, and valued.

Outside of work, I find deep joy in connecting with nature, whether it's hiking the trails around San Diego with my dog, unwinding with a sunset yoga flow, or soaking in the quiet beauty of the ocean. I'm a certified yoga teacher and integrative wellness coach, which keeps me grounded and present along with skills I carry into every project and relationship.

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🎓 Education & Certifications

✦ Masters Degree in Integrative Health Studies – California Institute of Integral Studies✦ Certified Integrative Wellness Coach & Yoga Teacher✦ Certified in Patient Navigation & Transformative Imagery✦ Bachelor of Arts Degree in International Studies & Spanish – UC San Diego (UCSD)✦ Universidad de Granada, Spain
(Studied abroad through UCSD for one year in fully emerged Spanish program)

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